Refund and Returns Policy

At Inkryo, every item we create is custom made-to-order and printed on demand just for you. We strive to provide premium apparel, exceptional print quality, and reliable customer service. Because our products are entirely custom-manufactured, we utilize a specific framework to govern returns, replacements, and refunds.

Please review our comprehensive policy carefully before finalized transactions on our storefront.

1. 30-Day Return Window & Eligibility

In compliance with global consumer protection standards, we offer an official 30-day resolution window. If your purchase arrives damaged, structurally defective, or contains a printing error, you are completely eligible for a 100% free replacement or a full refund.

  • Timeframe: All issues must be reported to our support channels within 30 days of the marked delivery date.
  • Required Condition: Eligible items must be entirely unworn, unwashed, unaltered, and remain in their original packaging.

2. Print-on-Demand Exclusion Criteria

Because every single graphic apparel item is customized uniquely upon purchase, we cannot accept standard returns or provide refunds/exchanges for the following customer-side scenarios:

  • Incorrect size selections made during checkout.
  • Change of mind or personal preference changes.
  • Minor color variations due to individual digital screen calibrations.
  • Shipping errors or delivery failures resulting from incorrect address inputs provided at checkout.

3. Damaged, Defective, or Incorrect Shipments

If an item arrives with a production flaw, transit damage, or the wrong design entirely, we will instantly issue a free replacement or complete refund at absolutely zero cost to you.

To initiate a verification claim, please email us with the following details:

  1. Your official Order Number.
  2. Clear, high-resolution photographs documenting the product defect, damage, or wrong label.
  3. A brief description of the structural issue.

4. Return Process & Shipping Costs

  • Return Method: All approved compliance returns or item reviews must be coordinated directly through email. Do not mail packages back to our production facilities without an authorized RMA return label issued by our team.
  • Return Shipping Costs: For any verified defective, damaged, or incorrect shipments, Inkryo covers 100% of the return transit costs. If a standard return instruction is issued for any other case, the customer is responsible for standard return shipping fees.

5. Refund Processing Timelines

Once an official refund claim is inspected and authorized by our staff, the financial credit is systematically issued back to your account:

  • Method: Credit is applied exclusively back to your original payment method (e.g., Credit Card, PayPal).
  • Timeline: Funds typically post to your statement within 5–10 business days, depending on your financial institution’s processing speeds.

6. Order Cancellations

Due to our automated fast-fulfillment production pipeline, orders can only be modified or cancelled within 2 hours of placement. Once an item moves directly into physical production, cancellations or modifications are mathematically impossible.

7. Global Logistics & Shipping Contingencies

While we work hard to ensure rapid processing, Inkryo is not legally liable for external transit delays generated by domestic courier backlogs, extreme weather events, or regional customs clearance check-holds.

Contact Our Support Team

For any quick questions or to open a production claim, contact us directly via our official corporate channel:

  • Email: support@inkryo.com