Shipping Policy
At Inkryo, we are dedicated to delivering your premium apparel safely, efficiently, and transparently. Because every single item on our storefront is custom made-to-order and printed on demand, your delivery timeframe consists of two distinct phases: Processing (Production) Time and Transit (Shipping) Time.
Please review our complete logistics framework below to understand our operational timelines and procedures.
1. Daily Order Cutoff Time
To maintain an efficient production pipeline, we enforce a daily order processing deadline:
- Order Cutoff Time: 5:00 PM EST (Eastern Standard Time), Monday through Friday.
- Note: Orders placed after 5:00 PM EST or over the weekend will begin their processing phase on the following business day.
2. Processing & Production Timelines (Handling Time)
Because we manufacture your items specifically for you upon purchase, your order must undergo printing, quality control, and packaging before shipment.
- Standard Handling Time: 2–5 business days (Monday–Friday).
- Peak Seasonal Note: Processing may extend slightly during major global holidays, high-volume promotional sales events, or peak demand periods.
3. Transit & Delivery Timelines (Shipping Time)
Once your custom apparel finishes production, it is handed off directly to our reliable shipping carriers. Our primary target market delivery timelines are outlined below:
| Destination Region | Estimated Transit Time | Total Estimated Delivery Time (Handling + Shipping) |
|---|---|---|
| United States (US) | 3–5 Business Days | 5–10 Business Days |
| Rest of the World | 7–14 Business Days | 9–19 Business Days |
Disclaimer: These transit intervals are calculated based on standard business days (excluding weekends and regional public holidays).
4. Shipping Charges & Transparency
We believe in absolute billing transparency.
- All applicable shipping costs are calculated dynamically and displayed clearly in your shopping cart during checkout before any payment information is entered or finalized.
- From time to time, Inkryo may offer promotional Free Shipping tiers, which will be automatically calculated at the digital checkout screen.
5. Real-Time Order Tracking
Total transparency means knowing where your package is at all times.
- As soon as your package is dispatched from our manufacturing facility, an automated shipment confirmation is sent to your registered email address or SMS number.
- This message contains a live tracking number and carrier link so you can monitor your package’s journey in real-time.
6. Customer Responsibility & Delivery Accuracy
- Customers are entirely responsible for providing complete, accurate street addresses, apartment/suite numbers, and active contact information during the checkout phase.
- Inkryo is not legally or financially liable for extended delays, failed deliveries, or package loss resulting from incorrect or incomplete address data provided by the buyer.
7. Unforeseen Carrier Delays
While we partner exclusively with premium shipping couriers, all listed transit windows are highly accurate estimates and cannot be legally guaranteed. Inkryo is not responsible for unexpected transit anomalies caused by:
- Severe local weather conditions or natural disasters.
- Postal service backlogs or local carrier labor disruptions.
- National public holidays or customs clearance procedures for international packages.
8. Lost, Misrouted, or Damaged Consignments
Your peace of mind is incredibly important to us. If your package arrives structurally damaged or is marked as delivered but hasn’t arrived, please reach out to our team at support@inkryo.com within 30 days of the expected delivery date.
To help us resolve the courier issue immediately, please include:
- Your official Order Number.
- Clear photographs of the damaged product or exterior packaging (if applicable).
- A brief description of the tracking status anomaly.
We will work directly with the logistics carrier to initiate an investigation and coordinate a free replacement or standard resolution as quickly as possible.